Roofing Services FAQ's

What should I do if a contractor asks for payment up front?

Never hire a roofing contractor that requests substantial payment up front, before they can begin work, regardless of how much you trust them. This is a sign of a roofing company that is not financially sound and could go out of business quickly.

Some companies do ask for a small amount of money upon signature of the contract to make sure the customer is committed. This typically ranges from $250-$1,000. SmartChoice Roofing asks for $500 once all terms and conditions have been agreed upon.


Should I avoid hiring a roofing contractor who only wants to deal with my insurance company?

Yes, avoid contractors that are pushy/adamant about getting your insurance information. Many contractors promise a “hassle free, let us handle it” insurance claim, by working with your insurance carrier. The only reason for this is because they want to collect as much as they can by seeing what your insurance company will pay for the new roof, then heavily overcharging for their work. SmartChoice Roofing prices are not based on the amount of money you received for your claim. We will be helpful and supportive of you and your insurance company throughout the process, but by no means will we price our jobs based off this.


What is the difference between three tab shingles and Architectural Shingles?

Three-tab shingles have cutouts every foot, which create three separate tabs in the shingle. They present a very flat, uniformed appearance. With architectural shingles, an extra layer is “laminated” to the shingle that enhances the appearance by adding depth and improves wind resistance of the shingle.

Architectural shingles and three-tab shingles are both fiberglass-based asphalt shingles. The main difference between the two is how they do in the wind. All architectural shingles we install will have at least a 110 mph wind warranty, whereas the three-tab shingles generally come with a 70 mph wind warranty. Architectural shingles are built with more layers making them thicker, more durable, and longer lasting.


Make sure that you verify the contractors insurance?

PLEASE make sure to ask for a current copy of roofing contractor’s general liability insurance. Verify that all the information is accurate and the policy is active. It is estimated that more than 60% of roofing contractors say they carry insurance and don’t, and will provide you a fraudulent, expired insurance certificate.


Is smart-choice roofing insured?

Yes! SmartChoice Roofing has a large General Liability Policy ($2,000,000) and we also carry Workers Compensation Insurance. Workers Compensation Insurance is important to you because it takes the liability off the homeowner in case anything happens to an SmartChoice Roofing employee while working on your property. Although the law requires it, it is expensive and many roofing contractors choose to not carry it.


Do you offer roof warranties?

Great work deserves a great warranty. SmartChoice Roofing offers our own 7-year workmanship warranty. This is separate from the roofing manufacturers’ warranty on materials. We are completely confident in our high-quality workmanship and our ability to get the job done right the first time, but if you have any problem down the road, we will be there to make it right. Likewise, since SmartChoice Roofing is a GAF certified installer, we can offer a 50-year warranty on all products lines.

Here are some key danger signs:

Is it time to replace my roof?
-An attic leak, after a strong storm or wind-driven rain, take a look in the attic for signs of leaking. It could indicate damaged shingles, inadequate underlayment or deteriorated flashing.

-Blistering or peeling interior or exterior paint. Moisture trapped in the house due to poor ventilation can cause exterior paint to peel and blister.

-Stains on interior ceilings and walls – mold or mildew growth can be caused by leaks from outside the house or moisture trapped inside.
-Missing, cracked, or curled shingles. These shingles have reached the end of their useful life, and it’s time to invest in a new roof.

-Dark, “dirty-looking” areas on your roof. Vegetation, fungus, mold, and algae growth can cause dark stains and streaking. That doesn’t necessarily mean you need a new roof, however an inspection would be recommended.

-Significant granule loss, if most of your granules have disappeared it usually means your shingles are old enough to need some type of roof repair. The granules are what keep the roof weather proofed and without them, your shingles are no match for the elements.


If you are seeing any of these danger signs, it’s a good idea to give SmartChoice Roofing a call.